Refund policy
Australian Consumer Law
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.
Cancellation and change of mind
You may request cancellation before the supplier begins processing your order. Once supplier processing has begun, we generally do not accept cancellation or returns for change of mind. This does not apply where you are entitled to a remedy under applicable consumer law.
Incorrect, damaged or faulty goods
Inspect the roll, packaging, label, product name, finish and colour or product reference before cutting or installation. Stop work if you identify damage, an incorrect product or a suspected fault.
Contact Prime Wraps promptly with your order number, the carrier label, photographs of the packaging and roll label, and clear images or video of the issue. Providing this information helps us assess the claim and limit avoidable loss; it does not limit your statutory rights.
How to request a return
Email support@car-wrapping.com.au or call 0412 893 361. Include your order number and the evidence described above. We will assess the request and, where a return is required, issue written return authorisation and the correct return destination.
Do not send a roll to the supplier or another address without written return authorisation from Prime Wraps. Our published business address, 198 Rooks Road, Vermont VIC 3133, Australia, is not a return warehouse unless our written instructions expressly direct you to send the item there.
Return shipping
Responsibility for return freight is assessed according to the reason for the return and applicable law.
Refunds and other remedies
Available remedies depend on the circumstances and applicable law and may include repair, replacement, refund or another lawful remedy. Prime Wraps will not direct an Australian consumer away solely because the product was supplier fulfilled.
After an approved return is received and assessed, any approved refund will be issued to the original payment method. Processing time after issue depends on the customer's financial institution.
Contact
Prime Wraps
198 Rooks Road
Vermont VIC 3133
Australia
Email: support@car-wrapping.com.au
Phone: 0412 893 361